Dallas Regional Medical Center Introduces “ER Extra” Program
New program emphasizes extra fast, extra easy, extra great patient care and customer service
Mesquite, Texas— “ER Extra” is a revolutionary emergency room experience aimed at making sure patients get the care they need in a prompt and courteous manner. The implementation of “ER Extra” at Dallas Regional Medical Center will streamline the process while simultaneously keeping patients and their families informed about what to expect.
“A smooth visit from start to finish is our goal at Dallas Regional Medical Center, and “ER Extra” is giving our staff, nurses and physicians the necessary tools to make this a reality for each and every patient we meet,” said Matt Caldwell, CEO .
Dallas Regional Medical Center is very focused on improving the efficiency and effectiveness of our emergency room operations and understands that no one wants to wait in an emergency situation. For this reason, the hospital has implemented a new program focused on making sure patients see an emergency room physician faster and easier. We have implemented the ProMed tracking tool in an effort to track patient times. Additionally, all emergency department personnel are committed to monitoring activity and updating those in the reception area as to when they can expect to be seen.
“We’ve always prided ourselves on excellent patient care and customer service, but as new techniques are designed and implemented, we predict we will be able to exceed our visitors’ expectations through “ER Extra,” Matt Caldwell continued.
WHAT TO EXPECT:
Upon arrival, ER patients receive a copy of the “ER Extra Emergency Room Experience Guide.” This guide explains the emergency room process, one step at a time. “Knowing what to expect next has helped to calm our patients and reduce their stress levels,” said Denise Edwards. The guide is easy to use, which is important during an emergency situation. The guide includes a description of what will happen during the initial triage and assessment phase of the ER visit, all the way through the discharge process.
“Naturally no one wants to think about needing emergency services. However, we want the residents of Mesquite and surrounding areas to know that if they do, ER Extra at Dallas Regional Medical Center will give them the extra fast, extra easy, and extra great care they deserve,” Denise Edwards said.
For more information about “ER Extra” at Dallas Regional Medical Center, contact Denise Edwards at denise.edwards@hma.com.