Visitor Information

Visitor Information

We encourage loved ones to visit patients and we make every effort to provide a safe and comfortable environment for our patients and visitors. While receiving care, patients have the right to decide who may or may not visit, and those visitors are allowed without regard to race, color, national origin, language, religion, gender identity, sexual orientation, physical or mental disability, or socioeconomic status.

Our staff and caregivers understand the important role that visitors and support persons play and every effort is made to ensure that our patients’ support person is embraced as a valued member of the care team.

  • To safeguard the comfort of all our patients, visitors are asked to talk quietly and leave promptly when visiting hours have ended.
  • The visiting times and/or the number of visitors may be limited in certain circumstances – and vary unit by unit - to protect the health, safety, and privacy of our patients.
  • If visitors are not feeling well or have an illness that can be transferred to our patients, please refrain from visiting.
  • Visitors must follow infection control precautions, keep noise to a minimum, refrain from taking photographs or videos, and comply with restrictions on smoking, alcohol and illegal substances.
  • Before entering and after leaving your loved one's room, make sure to wash your hands.
  • All children must be in the company of a responsible adult and may not be left unattended.

Visiting Hours

General Visiting Hours: 8:00 am-9:00 pm

Intensive Care Units: 8:00 am-8:30 am

Immediate Family Members: Noon-12:30 pm

Clergy: 4:30 pm-5:00 pm and 8:30 pm-9:00 pm

If you have any questions regarding specific visiting hours, we encourage you to call (214) 320-7000.

Visiting Policies

Although it is comforting for patients to have visitors, too many may interfere with patient care because rest is needed for recovery. Generally, there should be no more than two visitors in a room at one time. Please understand that the nurses may need to further limit visitors. Our visiting hours have been set to provide the maximum opportunity for visits. Visitors are required to stop at the Information Desk in the lobby and get a visitor’s badge. This badge must be worn at all times in the hospital. Except in specially designated areas, children under 12 are not permitted to visit patients.

Cafeteria and Vending Machines

Visitors are welcome to dine in the cafeteria located on the first floor. Hours of operation are:
Breakfast:
7:00 a.m. - 9:00 a.m. Monday - Friday
Lunch:
11:30 a.m. - 1:30 p.m. Monday - Friday

Vending machines are located near the Emergency Room entrance on the north end of the building, and near the employee entrance to the North Tower.

Parking

Free parking is available to visitors in the lot behind the hospital off Ebrite Street.

Cellular Phones

Cellular phones are permitted in our lobbies and cafeteria, but are discouraged in patient care areas. Please turn off your phone completely in patient care areas.

Smoking

Smoking is not permitted on hospital property at any time.